Rental terms & conditions
Driver's License: You must have held your license for more than 3 years and be at least 22 years old. We require a security deposit of €900/€1000, depending on the vehicle category, upon arrival. The security deposit is paid by credit card and the amount is not charged. The Renter is the individual or legal entity in whose name the contract is established. If the Renter is an individual, they are also the payer and the primary driver. If the Renter is a legal entity (company, association, etc.), the primary driver is the signatory of the contract. The Lessor offers the Renter the vehicle described on the "Vehicle Condition Report" attached to this contract. By accepting this offer, the Renter agrees to comply with the contractual provisions described below.
The contract includes the general terms and conditions, the specific terms and conditions, the vehicle condition report completed jointly at the start and end of the rental, the invoice, and the security deposit.
Driver's licence: held for more than 3 years, minimum age 22. Security deposit €900/€1,000 by card on arrival (not charged).
The contract includes general and specific terms, the joint vehicle condition report, invoice and security deposit.
WARNING: If the Renter refuses to sign the vehicle return condition report, the Lessor may use an independent automotive expert and the cost may be charged to the Renter.
1 – CONDITIONS TO BE MET
The main driver and additional drivers must comply with the age and driving licence duration limits defined in this document.Documents to provide: - A valid national, European, or international driver's license. - Proof of address (e.g., utility bill, water bill, or landline telephone bill) dated within the last three months. - A bank card in your name (the agency reserves the right to accept or refuse payment by check). For this payment method, proof of income may be required (latest payslip – proof of pension/retirement payments, social security benefits (CAF, ASSEDIC) – certificate of no income – tax assessment or non-assessment notice).
Company
- A power of attorney authorizing the main driver to rent the vehicle on behalf of the company if they are not the company's legal representative. - A KBIS extract dated within the last three months or a DL extract dated within the last four months, and the company's bank account details (RIB). - A purchase order signed by the company's legal representative and including its RCS/SIRET number. A security deposit check + a deposit via credit card imprint.
2 – VEHICLE USE AND UNAUTHORIZED USE CASES
The Renter agrees to use the vehicle with due care and attention, in accordance with its technical specifications and in compliance with all applicable traffic laws and regulations. The Renter agrees to allow only themselves or those individuals specifically authorized and named in the rental agreement to drive the vehicle. The rental agreement is non-transferable. The following constitute unauthorized use (non-exhaustive list): - Allowing the vehicle to be driven by a person not named in the rental agreement; - Using the vehicle for the paid transport of passengers or goods; - Towing, pushing, or pulling another vehicle or object; - Driving off paved public roads (tracks, ravines, forest paths, beaches, racetracks, etc.); - Driving on paved but severely deteriorated roads that pose a risk to the chassis; - Ignoring warning lights on the dashboard; - Transporting animals (except dogs and cats in appropriate cages) or flammable/hazardous substances; - Subletting the vehicle or transferring ownership to a third party; - Using the vehicle for any illegal activity; - Transporting more people or luggage than authorized on the vehicle registration document; - Tampering with or interfering with the odometer or engine; - Transporting luggage on the roof (even with a roof rack); - Soiling the vehicle's interior beyond what is reasonable and careful; - Driving under the influence of alcohol, drugs, or medications that impair reflexes; - Driving dangerously or negligently; - Using the vehicle for driver training. In the event of unauthorized use, the Renter forfeits all insurance coverage and remains fully liable for any damage caused to the vehicle, third parties, or passengers. The Renter shall compensate CITY LOCATION for all costs incurred (repairs, towing, immobilization, legal fees, attorney's fees, etc.). CITY LOCATION reserves the right to terminate the contract early without notice or compensation.
3 – VEHICLE CONDITION AND RETURN PROCEDURE
The vehicle is delivered in perfect working order, bodywork condition, and cleanliness, with 4 or 5 tires in good condition. A joint vehicle condition report is drawn up and signed by both parties at the start and end of the rental.
Upon return
The vehicle must be returned in the same condition as at the start (interior and exterior). If the Renter refuses to sign the return condition report, the Lessor will have an inspection carried out by an independent automotive expert at the Renter's expense. Any damage found will be billed according to the estimate from the approved repair shop.
Cleaning If the vehicle is returned dirty
- Standard cleaning: €40 (VAT included) - Full cleaning (if very dirty): As per the service provider's invoice The odometers are sealed. Any tampering with the seals will result in a charge of 500 km per rental day. Tires and wheels Tire pressure must be checked regularly. The Renter is fully responsible for the condition of the tires for the entire duration of the rental. Punctures are the sole responsibility of the Renter. In the event of a tear, cut, blowout, or any damage rendering the tire irreparable, the Renter is obligated to replace the pair of tires on the affected axle (front or rear) with tires of the same brand, size, load index, and speed rating as the original tires, at the Renter's sole expense.
4 – MAINTENANCE AND REPAIRS
Normal wear and tear is the responsibility of the Lessor. All repairs remain the responsibility of the Lessee and will be carried out by the Lessor, plus the downtime compensation stipulated in Article 8. If the vehicle is out of service outside the department, repairs will only be carried out after approval by the Lessor, by the brand's authorized agent, with a detailed invoice and supporting documentation. The Lessee may not claim any damages for delays or downtime. Repairs for damage caused by freezing remain the Lessee's responsibility, even if the Lessor provides antifreeze.
5 – FUEL AND LUBRICANT
All fuel supplies are the responsibility of the Renter. They must constantly check the levels of oil, water, brake fluid, and coolant. In the event of incorrect fuel use (use of fuel unsuitable for the vehicle), the Renter is fully responsible for any mechanical damage caused to the engine. They will bear all costs of repair, breakdown assistance, towing, and restoration, plus a fixed penalty of €30 including VAT.
6 – RENTAL, DEPOSIT, EXTENSION, CANCELLATION AND DELAY
Rental and security deposit prices are determined by the current rates and are payable in advance. The security deposit cannot be used for an extension.
6.1 – Duration and extension
A rental day is defined as 24 consecutive hours. Any day started is due in full. Any extension must be requested from the Lessor at least 48 hours before the end of the rental period and is subject to a written agreement and prior payment.6.1 Duration and extension
6.2 – Early Return
In the event of early return, no refund will be issued. A credit note may be issued for a future rental (valid for 6 months at our agencies). Exception: Cases of force majeure (such as the death of the renter, long-term hospitalization, or any other event recognized as such) will be subject to special review and may entitle the renter to a suitable solution.
6.3 – Delay in return
A 30-minute grace period is granted beyond the scheduled return time. Beyond this grace period:
- A
- First day of delay: a full additional day's charge at the current daily rate.
- B
- From the following day onward and for the entire duration of the extension (without the Lessor's agreement): a surcharge of €10 (including VAT) per 30-minute increment (or part thereof) in addition to the normal daily rate.
- C
- If no contact is made and the vehicle is not returned within 24 hours, the renter will be responsible for all steps taken to locate the vehicle, and the security deposit will be immediately cashed as an advance payment for expenses, fees, charges, and services.
The rental fee remains due until the vehicle is actually returned. CITY LOCATION reserves the right to charge these surcharges directly to the Renter's credit card or deduct them from the security deposit.
6.4 – Cancellation or no-show
Any reservation cancelled less than 48 hours before pick-up: 30% of the total rental amount will be retained as a cancellation fee. No-show: 100% of the first day's rental cost + a €30 processing fee. The Lessor reserves the right to terminate the rental at any time by refunding the unused days. Returns must be made during business hours. In case of abandonment, the vehicle will be towed at the Renter's expense, and the rental fee will remain due until the vehicle is returned.
6.5 – Return to airport parking lot or other agreed location
If the Renter leaves or returns the vehicle in the Roland Garros Airport parking lot or any other location not expressly agreed upon in writing with the Lessor, they remain fully responsible for the vehicle and any damage until it is effectively taken into custody by CITY LOCATION. Parking fees incurred during this period will be borne exclusively by the Renter, in addition to any repatriation and immobilization costs.
7 – INSURANCE AND DEDUCTIBLES
Subject to compliance with the terms of the contract, the vehicle is insured by the Lessor for: Third-Party Liability: unlimited (damage caused to third parties). Theft and fire of the vehicle (THEFT and FIRE coverage as per the Prudence Créole CONFORT fleet contract). Damage to the vehicle (collision, vandalism, etc.), subject to deduction of the deductible.
7.1 – Basic deductible (deposit)
The deductible is the maximum amount the Tenant is responsible for in the event of a covered claim. It is equal to the security deposit:
| Vehicle category | Base deductible / deposit |
|---|---|
| Economy / City / Compact | €900 |
| Compact SUV / Mid-size sedan / MPV | €1,000 |
| Light commercial / 7–9 seats | €1,800 |
The deposit is held by pre-authorization on the bank card (Visa or Mastercard). It is not charged unless there is a claim or additional charges.
7.2 – Cases of total non-coverage by insurance
The Renter remains liable for the full cost of repairs or the replacement value of the vehicle in the following cases (non-exhaustive list): Driving under the influence of alcohol, narcotics, or medications that impair driving ability; Use of the vehicle by a driver not named on the rental agreement; False declaration or provision of false information; Use of the vehicle off paved public roads (tracks, unpaved roads, ravines, etc.); Overloading the vehicle, transporting passengers for hire, or providing driver training; Failure to return the original keys in case of theft; Damage caused intentionally or resulting from gross negligence; Failure to comply with contractual obligations (in particular Articles 2, 3, and 5 of this agreement). The Renter automatically subrogates the Lessor to its rights and actions against liable third parties (Articles 1149, 1150, and 1152 of the Civil Code). Any compensation received will be allocated first to reimbursing the Lessor. The following are expressly excluded from insurance coverage: Tires, vehicle keys, and the Renter's personal belongings.
7.3 – Procedure in case of vehicle theft
In the event of vehicle theft, the Renter agrees to: Report the theft immediately to the police and obtain a police report. Inform CITY LOCATION within 6 hours by phone and email/WhatsApp. Submit the police report and the original vehicle keys within 24 hours. If the original keys are not returned or in case of negligence (unlocked vehicle, keys left inside, etc.), the Renter forfeits the theft insurance coverage and remains liable for the full value of the vehicle. The deductible is due, and the security deposit will be immediately cashed. Even in the case of covered theft, the deductible stipulated in the contract (or the reduced deductible depending on the package purchased) remains the Renter's responsibility.
7.4 – Exclusions and Loss of Coverage
The Renter forfeits the benefit of all insurance coverages and excess waiver options in the following cases (non-exhaustive list): Damage to the upper parts (roof, above the windshield) and lower parts (underside of the rocker panel) of the vehicle; Damage caused by the transport of flammable, explosive, corrosive, or oxidizing materials; Interior damage to the vehicle (burns, tears, significant stains, etc.); Theft of or damage to personal belongings left in or on the vehicle; Failure to return the original keys in case of theft; Late reporting of theft or accident (more than 48 hours, except in cases of proven force majeure); Failure to submit the accident report within 24 hours of the accident; Intentional damage or damage aggravated by gross negligence; Use of the vehicle after the return date without written authorization; Use of the vehicle for driver training, paid passenger or goods transport, towing, or pushing another vehicle. In these cases, the Renter remains liable for all repairs, the vehicle's value, and all related costs (towing, immobilization, appraisal, administrative fees).
8 – VEHICLE REGISTRATION DOCUMENTS
The Renter must return all vehicle registration documents to the Lessor upon return. Otherwise, the rental will continue to be charged until a certificate of loss is provided and the duplicate fees are paid.
9 – Loss or damage to documents and keys
In the event of loss, theft or damage to the keys, registration certificate or any vehicle document, the Renter shall bear all costs of replacement, duplication and immobilization of the vehicle until the new documents are handed over.
10 – VEHICLE IMMOBILIZATION
Any immobilization of the vehicle, regardless of the cause, even if beyond the Renter's control, will result in the payment of compensation equal to the daily rental rate (maximum 30 days). The Renter remains bound by all their obligations during this period. In the event of an accident for which the Renter is responsible or where no third party is identified, the Renter will also bear the costs of towing and storage.
11 – SECURITY DEPOSIT
A security deposit is required upon vehicle pick-up. Its amount is equal to the basic deductible or the reduced deposit, depending on the option chosen (Article 7). The deposit will be refunded within a maximum of 8 days after the vehicle is returned, provided there is no damage or additional charges. CITY LOCATION is not responsible for bank processing delays for online banks, debit/credit cards, or other payment methods. The Lessor is authorized to deduct the amounts due from the deposit (remaining deductible + €30 claims handling fee + any vehicle immobilization fees). The Renter accepts this deduction upon bank pre-authorization.
12 – RESPONSIBILITY
The Tenant remains solely responsible, pursuant to Article 21 of Ordinance No. 58-1216 of December 15, 1958, for any fines, penalties, official reports, and customs proceedings issued against them. They agree to reimburse the Lessor for any such expenses paid on their behalf. In the event of legal action initiated by CITY LOCATION against the Tenant, the Tenant may, if ordered by the competent court, be required to compensate CITY LOCATION for all legal costs incurred in asserting its interests, including attorney's fees, bailiff's fees, and all other duly justified expenses.
13 – SKILL
By express agreement, in the event of any dispute, it will be brought before the competent courts of the district where the company that carried out the rental is headquartered.
14 – ADDITIONAL COSTS
The Tenant agrees to be charged the following fees: - Claims handling fee: €30 per claim - Incomplete safety kit: €15 (including VAT) - Traffic violations: €10 processing fee per violation - Lost or damaged key: up to €450 (including VAT)
15 – Items left behind in the vehicle
CITY LOCATION cannot be held responsible, under any circumstances, for items stolen, left behind, or lost inside the rented vehicle, whether during the rental period or after its return. The Renter is advised to carefully inspect the vehicle before returning it.
16 – Indicative scale of damages
For damages not covered by insurance or in addition to the deductible, repair costs will be charged according to the following indicative scale (non-exhaustive – prices include VAT):
| Item | Minor repair | Full replacement |
|---|---|---|
| Front/rear bumper | €250 | €450 |
| Front/rear wing | €250 | €450 |
| Side door | €250 | €500 |
| Tailgate / trunk | €250 | €500 |
| Rocker panel | — | €500 |
| Broken glass | — | Deductible |
| Damaged rim | — | €300 per rim |
| Irreparable tire | Replacement cost (per pair) | |
| Very dirty interior | €50 | €120 |
| Lost or damaged key | €450 incl. VAT | |
| Paintwork | €250 | €1,500 |
For significant or unlisted damage, a quote from an approved repairer will be prepared and invoiced. The Tenant authorizes direct debit from their bank card or security deposit.
17 – CHILD SAFETY DEVICE
Renters wishing to transport a child under 3 years old or a child shorter than 150 cm must inform CITY LOCATION when making their reservation. Subject to availability, CITY LOCATION will provide, at no extra charge, car seats or booster seats that comply with current standards. Without prior notification, CITY LOCATION cannot guarantee the availability of the required equipment. The installation, adjustment, and use of this equipment are the sole responsibility of the Renter. CITY LOCATION accepts no liability for any accident or incident related to the absence or improper use of this equipment. These General Rental Conditions, as well as all relations between CITY LOCATION and the Renter, are governed by French law. Any dispute relating to the formation, interpretation, and execution of these terms and conditions must first be resolved through mediation. A mediator attached to the Court of Appeal of Saint-Denis, Réunion, will be appointed by mutual agreement to resolve the aforementioned disputes. The mediation will take place at CITY LOCATION's premises. This procedure is a mandatory prerequisite to initiating legal action between CITY LOCATION and the Tenant. Any legal action that violates this clause will be deemed inadmissible. If an amicable resolution cannot be reached, either party may submit the dispute to the Commercial Court of Saint-Denis, Réunion.
18 – Personal Data
CITY LOCATION processes the Tenant's personal data in accordance with the General Data Protection Regulation (GDPR). The Tenant has the right to access, rectify, object to, erase, and transfer their data, which they can exercise by contacting CITY LOCATION at: direction@city-location.re Cookies are used on our website to improve navigation and analyze its use. The Tenant can configure their cookie preferences at any time via their browser settings. For more detailed information, please consult our Privacy Policy available on the website.
19 – Complaints and grievances
Any claim or complaint relating to the execution of this rental agreement must be submitted in writing, by email, to the following address: direction@city-location.re The claim must be sent within a maximum of eight (8) calendar days following the return of the vehicle. After this period, no claim will be accepted. CITY LOCATION undertakes to examine all admissible claims and to provide a reasoned response within a maximum of fifteen (15) business days from the date of receipt.
Note on the translation: This document has been automatically translated from French to English using Google Translate. As this is an automatic translation, errors or inaccuracies may exist in the text. In case of discrepancy or doubt, it is always recommended to consult the original French version, which takes precedence over any other version.